CASA has launched its 2023 Stakeholder Satisfaction Survey with a series of e-mails sent to select stakeholders on 14 July.
Conducted once again through consultant company Faster Horses, the CASA survey canvasses opinions and feedback from only 6600 of an estimated 118,000 stakeholders.
The e-mails contain a link to the survey site where the selected stakeholders are requested to provide confidential feedback on the performance of CASA, which is then compared to the last results gathered in 2020.
CASA's methodology of selecting stakeholders rather than permitting any stakeholder to provide feedback has drawn criticism in the past because it has been seen by some advocates as barring large parts of the aviation community from participating in the survey.
According to CASA, Faster Horses recommended the select participant method because it prevents any one group from influencing the outcome and restricted people from giving multiple responses.
In November 2020, CASA suspended the survey after AOPA Australia posted online a direct link to the survey company, which effectively allowed anyone to provide feedback.
The 2020 results showed that 54% of respondents were either satisfied or very satisfied with CASA and 17% were dissatisfied or very dissatisfied. The stakeholder satisfaction rating was 6.3, a small increase over the 6.2 recorded in the 218 survey,
CASA has done stakeholder surveys regularly since the first one conducted in 2015. The 2023 survey will be the first one done under current Director of Aviation Safety Pip Spence.