CASA Director of Aviation Safety Shane Carmody has said the regulator needs to be more transparent to the aviation community.
Carmody made the remarks in his monthy newsletter The CASA Briefing published today.
"My vision is for CASA to be an open and transparent regulator and one the aviation industry finds it easy to do business with," Carmody said. "I am especially keen to improve our service delivery. People coming to CASA for approvals, licences or certificates have every right to expect efficient, streamlined and timely service.
"To do this we will continue to improve our systems and processes. Streamlining our systems and centralising data will also make us more effective in continuing to improve aviation safety."
Carmody also acknowledged aviation community frustration sparked by decisions that take too long to come, and are often thought to be bewildering or unworkable when they do.
"I must emphasise that I understand CASA needs to do things differently. In particular, I know many people are frustrated by delays in some of our regulation reform processes. These have been too slow and too long and not sufficiently focused on practical, common-sense outcomes.
"However, I am confident that by working co-operatively with the aviation community we can make positive progress and deliver effective change that achieves safe skies for all."